FAQ

• How to remove a corrupt iSee map file
• How do I turn off accessibility mode or iSee voice
• iSee won't install on MacOS - Catalina
• S Mode Windows
• I uploaded a PDF to a display board but I (and others) can't see it on the board
• I cannot see the person I want to share a file with in the users list
• I can't upload a file to a board larger than 5MB
• Password protected Power Points don't appear
• How do I 'right click' on a Mac - Secondary Click
• I can't see the person I want to teleport to on the users list
• I teleported to another person and can hear them but cannot see them
• I am stuck and cannot move using the arrow keys
• How do I move in iSee?
• I hear a lot of background noise in the environment which makes it hard to listen to other people
• I clicked on the "Test Audio" button but I cannot hear myself. Also the "Mic Level' meter does not show any activity.
• Audio is audible but sounds garbled
• When using a USB headset sound still comes through my speakers
• I can hear people but they can't hear me
• How do I sign in to iSee on a NSW DoE network?
• Something went wrong - where do I find the log files
• I connected to an iSee session but got a notification saying 'Failed to connect to the video relay server'
• I cannot see display board content uploaded by other people
• Connecting from behind a firewall
• Connecting using boarder authentication
• There should be people in an iSee session but I can't see them
• I can't log into iSee
• My proxy is set correctly but the installer pops up a 'Proxy details required' box
• On Mac you receive the message 'App can't be opened because it is from an unidentified developer'
• How can I download iSee?
• How can I find my computer system configuration?